TourMAX Social Inbox

1 Browse the Inbox

After login you land in the Social Inbox. You will see a 3-pane layout: filter sidebar (left), conversation list (middle-left), message thread (middle-right), and customer info panel (right).

• 7 conversations are pre-seeded with sample data (Turkish, English, German).
• Click any conversation to view its message history.
• Try the filters: All · Open · Pending · Resolved · Unread.
• Notice the green ● Live indicator on the thread header — real-time polling is active.

2 Send a Test Text Message via the WhatsApp Cloud API

Open the conversation labeled "Meta App Review Test Conversation" (last item in the list). This is a special conversation wired to the actual WhatsApp Cloud API:

• Type a message in the composer at the bottom and click "Send".
• The message is delivered via the WhatsApp Cloud API to the sandbox phone number +1 555 632 8276.
• Check the message status indicators (sent → delivered → read).
• The wamid (Meta message ID) appears in the message footer once accepted by the API.

Note: Conversations 1-6 are demo seed data; sending messages from those conversations only writes to the demo database and does not call the Meta API. Only Conversation 7 ("Meta App Review Test Conversation") performs real API calls.

3 Send a Template Message (Meta-Approved)

In the "Meta App Review Test Conversation":

• Click "Send Template" below the composer.
• A modal lists Meta-approved templates. Select hello_world — Meta's default approved template.
• Confirm the prompt; the template is sent via the WhatsApp Cloud API.
• This action exercises the whatsapp_business_messaging permission for template delivery.

4 Verify Real-Time Inbound (Webhook Delivery)

To confirm webhook event delivery and the real-time inbox auto-update:

• From your own WhatsApp account, send a message to +1 555 632 8276.
• Without refreshing the page, the new inbound message appears in the active conversation within ~4 seconds (real-time polling is enabled).
• A subtle highlight animation marks the newly arrived message.
• You can also open the Webhook Log page (top menu) to see the raw event arrive in the database event table and the file log tail.

5 Inspect Account Management

Go to Accounts in the top menu. You will see the demo WhatsApp Business Account configured for this environment:

• WABA ID: 1179106807625929
• Phone Number ID: 1158567800666879
• Health status, business profile metadata.

The "Connect New Account" button is the Embedded Signup entry point. In this demo, the popup shows configuration details only; in production it triggers Meta's official signup flow. This usage requires the whatsapp_business_management permission.

6 Inspect Templates

Go to Templates in the top menu. The list shows Meta-approved templates synced from the WhatsApp Business Account. The hello_world template is Meta's default. Other entries are sample/demo data shown for completeness.